Your privacy and how we handle your data are of utmost importance to us, so we adhere to strict guidelines about how we gather and use your personal information.
We hope you enjoy your experience using the Surefix Home Improvements website and talking to our sales representatives. In the course of doing so, we collect certain personal details from you to allow us to deal with your enquiry and provide the best possible service. Surefix Home Improvements complies fully with the prevailing data protection legislation, giving you the confidence that any information you share with us will be used in the correct manner.
What information do we collect?
If you enter your personal details on our website, we’ll ask you for your name, address, telephone numbers (mobile and land) and email address.
As part of our commitment to raising standards, we may monitor and record communications with you (including phone conversations, emails, text and webchat conversations) for quality assurance, legal, compliance and training purposes.
How do we use this information?
We collect, use and store your personal information for the following reasons:
Providing goods and services to you:
Legal bases for personal information use
The legal basis that we rely upon for processing your data will depend upon the circumstances in which it is being collected and used but will, in most cases, fall into one of the following categories:
a) where the processing is necessary to carry out the performance of a contract with you;
b) where you have provided your consent to allow us to use your data in a certain way
c) where the processing is necessary in order for us to comply with a legal obligation; or
d) where none of the above apply, it is necessary for the purposes of our legitimate interests or the legitimate interests of a third party (for example, to ensure a safe working environment, to ensure the reliability of our employees or to maintain adequate personnel record).
Where we collect and process more sensitive categories of personal information (for example, health information in the event of access issues, then we will only process such information:
Surefix Home Improvements Ltd
You can rest assured that we will deliver the highest quality service and products at a competitive price.
SureFix did a wonderful job in transforming my home recently. The whole team are so friendly but extremely professional with it. The guys who worked on my place (Ash and Chay) spent about 3 weeks here and they worked so hard! They tidied up at the of each day without fail and always arrived on time the next day, full of enthusiasm for the next stage. They did a superb job, I can’t fault them! I’m extremely happy with the way they’ve totally transformed my home and can highly recommend them.
So glad that we used Surefix to replace our front and back doors. The doors were delivered within the time we were told it would take to order them, and were fitted with the minimum of fuss on the day agreed. The fitters were friendly and professional, and left the areas in which they worked clean and tidy. I am very happy with the new doors, and would recommend this company to anyone wanting similar work to be done.
We would not have any hesitation in recommending this company to anyone who are looking for new windows. We only needed 2 new windows and the match is spot on to the exiting windows we have. James and Zac were polite and conscientious of the work they did here. A real sense of pride done to the work done. If ever we needed more windows we would certainly come back to SureFix.