Complaints Procedure Document
SureFix Home Improvements Ltd
FENSA Member: 20240
Company Registration No: 4128097
Complaints Policy
SureFix Home Improvements Ltd are committed to providing the highest quality installation service for the following products to all our customers;
When something goes wrong, you must tell us about it as soon as possible. This will help us to improve our overall standards of service, and ensure you are left a happy customer.
If you have a complaint of any kind, please contact us with the details in writing to either info@surefixltd.co.uk or 45 London Road, Cowplain PO8 8DH.
Complaints Process
NB: Where a complaint is received and dealt with by close of business following the day of receipt of the complaints, the above procedures do not need to be followed. However, a record of the complaint(s) and/or resolution(s) will be kept.
You can rest assured that we will deliver the highest quality service and products at a competitive price.
SureFix did a wonderful job in transforming my home recently. The whole team are so friendly but extremely professional with it. The guys who worked on my place (Ash and Chay) spent about 3 weeks here and they worked so hard! They tidied up at the of each day without fail and always arrived on time the next day, full of enthusiasm for the next stage. They did a superb job, I can’t fault them! I’m extremely happy with the way they’ve totally transformed my home and can highly recommend them.
So glad that we used Surefix to replace our front and back doors. The doors were delivered within the time we were told it would take to order them, and were fitted with the minimum of fuss on the day agreed. The fitters were friendly and professional, and left the areas in which they worked clean and tidy. I am very happy with the new doors, and would recommend this company to anyone wanting similar work to be done.
We would not have any hesitation in recommending this company to anyone who are looking for new windows. We only needed 2 new windows and the match is spot on to the exiting windows we have. James and Zac were polite and conscientious of the work they did here. A real sense of pride done to the work done. If ever we needed more windows we would certainly come back to SureFix.